How It Works
Renting from us is designed to be simple and stress-free. Follow the steps below, and let us handle the rest!
1. Select Your Reservation Date
• Browse our calendar and pick the date you need your rental.
• Click “Add to Cart” for the items you’d like to rent.
2. Provide Venue Details & Instructions
• Fill out the Special Instructions box at checkout with:
• Venue name
• Venue address
• Venue email & phone number
• Your preferred drop-off and pickup times
• This information is important for delivery, insurance requirements, and ensuring a smooth setup on your special day.
3. Review Delivery, Setup & Pickup
• Delivery, setup, and pickup are included with every order within 20 miles of our Hebron, IN warehouse (pickup no later than 9:00 PM).
• If your pickup is after 9:00 PM, additional fees apply—see our Terms & Conditions for details or contact us for a quote.
• Outside the 20-mile range? We charge $1 per mile (up to 75 miles total). Contact us with your event address for an exact quote.
4. Choose Your Payment Option
• We offer two payment methods:
1. Pay in full at checkout.
2. SHOP PAY – Split your total into four payments.
• If you prefer alternative payment arrangements, please include your request in the Special Instructions box or email Tammy at tandem23llc@gmail.com.
5. Day-of Convenience
• At the end of your wedding or event, we’ll come by to pick up all rentals—no need for you to worry about returns or scheduling.
Important Reminders
• One Setup/One Location: The price covers setup at one location only. Items must not be moved from the ceremony to another spot (like the reception) without coordination.
• Need Items Moved? Let us know in advance if you’d like anything switched from one location to another. Additional fees may apply because some pieces are large, might need disassembly, and must be handled by our team for insurance reasons.
• Venue Fit: Check product dimensions (listed under each product) and ensure your venue can accommodate them. We’re happy to work with your venue directly for scheduling and logistics.
• Have Questions or Updates? If anything changes or if you have any questions, email us at tandem23llc@gmail.com. We’re here to help!
Thank You!
We value your trust in us and are devoted to making every step as effortless and worry-free as possible. We can’t wait to help make your special day a memorable one!